Claims procedure

Cargo pickup:

• Before picking up the cargo, carefully inspect it for any signs of damage.
• If damage is evident, request a damage/recheck report from terminal operator. Ensure the report is signed by Finnlines’ port representative.
• Take pictures of the damaged cargo at the terminal.
• Please note, claims cannot be processed without a damage/recheck report that clearly specifies the damaged cargo. The damage must be reported before taking delivery at the terminal, unless the damage is not apparent, in which case the damage must be reported within three (3) days from the cargo delivery.

Damage notification:

• Notify Finnlines in writing and include a copy of the signed damage/recheck report and photographic evidence of the damage.
• For a faster process, provide shipment number (starting with SF), unit’s license plate or other identification number, vessel name, and dates of occurrence.
• Send all damage notifications to [email protected].
• Finnlines will begin investigations upon receipt and respond once investigations are concluded.

Repair invoice:

• Upon request, provide a detailed repair estimate for Finnlines to complete the case file. Depending on the claim, Finnlines may engage a surveyor to assess reported damage.
• Once Finnlines has provided the written acceptance, send the repair invoice with the designated damage reference and agreed-upon costs, along with a copy of the original repair shop invoice to [email protected].

General information:

• For any claims-related inquiries, contact us at [email protected].
• Our claims procedure follows Finnlines Standard Conditions of Carriage, available on our website: www.finnlines.com/freight/good-to-know/guidelines-and-procedures/shipping-documents/.
  We will provide a copy on request.