Contact us
Whether you’re looking for customer service or a media contact, you’ll find all our contact details on this page. You can also leave us feedback using the form below.
Passenger customer service
Please always mention your booking number when you get in touch with our customer service. When the customer service is closed, you can also contact us at the check-in phone number, see contact details by harbour.
Finland
[email protected]
+358 9 231 43 100
Opening hours local time
Mon–Fri 9 am – 5 pm*
Sat, Sun and bank holidays closed
Germany
[email protected]
+49 451 1507 443
Opening hours local time
Mon–Fri 9 am – 5 pm
Fri 9 am – 4 pm
Sat, Sun and bank holidays closed
Sweden
[email protected]
+ 46 771 340 900
Opening hours local time
Mon–Fri 8 am – 6 pm
Sat, Sun and bank holidays closed
Poland
[email protected]
+48 58 53 59 149
Opening hours local time
Mon–Fri 8 am – 4 pm
Sat, Sun and bank holidays closed
*On Friday 15.11. the customer service closes at 15.
Passenger check-in and harbours
Freight services
Freight sales, Finland
sales.fi@finnlines.comFreight sales, Grimaldi Agencies
grimaldi.sales@finnlines.comFreight customer service, Finland (Helsinki)-Great Britain
+358 50 565 4642finland-northsea.bookings@finnlines.comFreight customer service, Finland (Helsinki)-Belgium, Spain
+358 50 565 4642finland-northsea.bookings@finnlines.comFreight customer service, Finland (Kotka)-Great Britain
+358 50 565 5266finland-northsea.bookings@finnlines.comFreight customer service, Great Britain-Finland
+358 50 565 4754finland-northsea.bookings@finnlines.comFreight customer service, Finland (Kotka)-Belgium, Spain
+358 50 565 5266finland-northsea.bookings@finnlines.comFreight customer service, Belgium, Spain – Finland
+358 50 565 4754finland-northsea.bookings@finnlines.comFreight customer service, Great Britain, Sheerness traffic
+44 1482 377 655customer.service.uk@finnlines.comDublin
Ocean & General Maritime Agencies Ltd, Agent
+353 1 293 0039finnlines@ogma.ieSandyford, Dublin 18
Ireland
Bilbao
Consignaciones Toro y Betolaza S.A., Agent
+34 94 425 2600consignaciones@torobe.comEdificio Albia, Planta 5
48001 Bilbao Vizcaya
Spain
Madrid
Grimaldi Logistica Espana SL , Sales agent
+34 63 710 9054sales.es@finnlines.com28001 MADRID Madrid
Spain
Freight sales, Kapellskär-Långnäs-Naantali
+46 176 207 612(Backup: +46 40 176 824)sales.se@finnlines.comFreight customer service, Sweden-Poland
booking.swepol@finnlines.comOffices
Verrebroek
Finnlines Belgium nv
+32 3 570 95 30info.be@finnlines.comHaven 1333
B-9130 Verrebroek
Belgium
Aarhus
Helsinki
Finnsteve Oy, Stevedoring and forwarding
20200 Turku
FinlandPL 38
20101 Turku
Finland
Naantali
Turku
Finnsteve Oy, Stevedoring and forwarding
+3581056560info@finnsteve.fi00980 Helsinki
FinlandPL 225
00181 Helsinki
Finland
Lübeck
Finnlines Deutschland GmbH
+4945115070info.de@finnlines.com23554 Lübeck
Germany
Sheerness
Finnlines UK Ltd
+441482377655info.uk@finnlines.comHedon Road
HULL
HU9 5PB
United Kingdom
Dublin
Ocean & General Maritime Agencies Ltd, Agent
+353 1 293 0039finnlines@ogma.ieSandyford, Dublin 18
Ireland
Gdynia
Finnlines Polska Co. Ltd.
+48 58 535 9043info.pl@finnlines.com81-336 GDYNIA
PolandMon – Fri 08:00 – 16:00
Świnoujście
Bilbao
Consignaciones Toro y Betolaza S.A., Agent
+34 94 425 2600consignaciones@torobe.comEdificio Albia, Planta 5
48001 Bilbao Vizcaya
Spain
Madrid
Grimaldi Logistica Espana SL , Sales agent
+34 63 710 9054sales.es@finnlines.com28001 MADRID Madrid
Spain
Kapellskär
Finnlink Ab
760 15 Gräddö
Sweden
Malmö
Media and communications
If you have any press and media related questions, please contact [email protected]
Loyalty programs
Star Club
Star Club is Finnlines’ loyalty program for passengers.
Driver’s Card
Driver’s Card is Finnlines’ loyalty program for professional truck drivers.